FAQS & SIZE GUIDE
FREQUENTLY ASKED QUESTIONS
HOW TO ORDER
You may directly purchase items and checkout via Paypal, Bank deposits or send payments thru Cebuana Lhuillier.
You may send your orders thru Viber/Sms +927-4116812 or Email us at firstname.lastname@example.org with the following details:
Style/ Color/ Size
Preferred Mode Of Payment
An invoice and bank account details will be sent to you through email. Once payment has been made, kindly email the a copy the deposit slip to email@example.com or pinkytoes_ph.com
Bank option should be made within 3 working days after receiving the order confirmation. Reserved items that are not paid within the 3-day period will be canceled.
Here's our size chart for your reference (Outsole measurements):
SIZE 5 - 23cm
SIZE 6 - 24cm
SIZE 7 - 25cm
SIZE 8 - 26cm
SIZE 9 - 26.5cm
1-3 DAYS DELIVERY - PHP 89 for METRO MANILA RESIDENTS
2-5 DAYS DELIVERY - PHP 160 - PHP 250 for PROVINCIAL RESIDENTS
*Shipping Charges will be added to payment made by the client. Shipping fee depends on the weight of the package.
Items will be received and delivered to the client within 1-5 working days after confirming the payment.
FOR INTERNATIONAL SHIPPING 7-10 working days via FedEx or DHL (or your preferred courier)
Our website platform is currently available within the Philippines. However, we ship worldwide, please fill out the Online Order Form or email us at firstname.lastname@example.org so we can send you a customized invoice with shipping fees and surcharges.
RETURNS AND EXCHANGE
We will ONLY accommodate exchanges in the following conditions:
1. Give us a prompt notification once you receive the package and why you are returning the products. Exchange is only allowed for unused items.
2. Color exchange will not be accepted, unless your previous order is not available.
3. Customer will take care of return & exchange shipping charges.
To return or exchange items, they must be in their original condition - unused and with all tags attached and associated packaging. Returns that do not meet our policy will not be accepted and will be sent back to the customer. Original shipping and handling fees are not refundable. Contact us at email@example.com or +63927-4116812 if you have any further questions.
All shoes must be tried on a carpeted surface until you are sure that you are keeping them. Shoes that are returned with marked soles may not be accepted.
Please email your SIZE EXCHANGE REQUEST to firstname.lastname@example.org
WARRANTY / RETURNS POLICY
We offer 30-days warranty after date of purchase. Please note that items that are damaged as a result of wear and tear are not considered as damaged or faulty.
For all damage items outside of our Returns Policy, please contact email@example.com
Need help? Email us at firstname.lastname@example.org or SMS/VIBER us at +63927-4116812