FAQS & SIZE GUIDE

FREQUENTLY ASKED QUESTIONS

HOW TO ORDER

You may directly purchase items and checkout via Paypal.

If you'd like to send payment through BDO, UNIONBANK or BPI, simply fill out the Order Form or Click Bank Deposit when checking out.

You may send your orders thru Viber/Sms +927-4116812 or Email us at sales@pinkytoesph.com with the following details:

Name

Address

Contact Number

Style/ Color/ Size

Preferred Mode Of Payment

An invoice and bank account details will be sent to you through email. Once payment has been made, kindly email the a copy the deposit slip to sales@pinkytoesph.com or pinkytoes_ph.com

Bank option should be made within 3 working days after receiving the order confirmation. Reserved items that are not paid within the 3-day period will be canceled.

SIZE GUIDE

Here's our size chart for your reference:

SIZE 5 - 23cm

SIZE 6 - 24cm

SIZE 7 - 25cm

SIZE 8 - 26cm

SIZE 9 - 26.5cm

SHIPPING FEE

1-3 DAYS DELIVERY - PHP 70 for METRO MANILA RESIDENTS 

2-5 DAYS DELIVERY - PHP 150 - PHP 250 for PROVINCIAL RESIDENTS

*Shipping Charges will be added to payment made by the client. Shipping fee depends on the weight of the package.

Items will be received and delivered to the client within 1-3 working days after confirming the payment.

FOR INTERNATIONAL SHIPPING 7-10 working days via FedEx or DHL (or your preferred courier)

 Our website platform is currently available within the Philippines. However, we ship worldwide, please fill out the Online Order Form or email us at sales@pinkytoesph.com so we can send you a customized invoice with shipping fees and surcharges.

RETURNS AND EXCHANGE

 We will ONLY accommodate exchanges in the following conditions:

1. Give us a prompt notification once you receive the package and why you are returning the products. Exchange is only allowed for unused items.

2. Color exchange will not be accepted, unless your previous order is not available.

3. Customer will take care of return & exchange shipping charges.

 To return or exchange items, they must be in their original condition - unused and with all tags attached and associated packaging. Returns that do not meet our policy will not be accepted and will be sent back to the customer. Original shipping and handling fees are not refundable. Contact us at sales@pinkytoesph.com or +63927-4116812 if you have any further questions.

All shoes must be tried on a carpeted surface until you are sure that you are keeping them. Shoes that are returned with marked soles may not be accepted. 

 Please email your SIZE EXCHANGE REQUEST to sales@pinkytoesph.com 

WARRANTY / RETURNS POLICY

We offer 30-days warranty after date of purchase. Please note that items that are damaged as a result of wear and tear are not considered as damaged or faulty.

For all damage items outside of our Returns Policy, please contact info@pinkytoesph.com

CONTACT US

Need help? Email us at sales@pinkytoesph.com or SMS/VIBER us at +63927-4116812